Support

THE LAST CLICK L.P. — updated 31 October 2026

Something wrong, something confusing, or an idea for the game? Write to hello@thelastclick.ai. A person reads it, and we answer.

My progress is gone

Family Rush keeps your family, coins, VIEWERS and studios on your phone only. Deleting the app, or moving to a new phone without a device backup, starts the game fresh, and we have no copy to restore. If progress vanished while the app stayed installed, write to us: that is a bug and we want to hear about it.

A studio is locked, or the coins look wrong

Studios open as your family gains VIEWERS, and each one has an ENTRY FEE in coins; the winning family takes the PRIZE. If a number on screen does not add up after a match, send us a screenshot of the result screen and the studio you played.

I bought something and never got it

Apple redelivers an unconfirmed purchase to the game on its own, and reopening the game is usually enough. If it still does not arrive, send us the receipt Apple emailed you and we will sort it out. Refunds are handled by Apple, not by us: reportaproblem.apple.com.

Delete my data

Deleting the app removes everything on your phone. To have the anonymous game account deleted too, write to hello@thelastclick.ai and we answer within 30 days. On the earlier DADLINE versions you can also use Settings → Your Data → Delete My Data in the app.

The rest

What we store and why is in the Privacy Policy. The rules of the game are in the Terms of Use.

Who we are

THE LAST CLICK L.P., Greece — hello@thelastclick.ai